Outsourcing: Rationale, Criteria, Concerns, Challenges, Lessons Learned

Diamondcluster did a study on the Global IT Outsourcing, here are the highlights:Top 3 Outsourcing Rationale1. Reduce or Control Cost2. Better Manage Variable Capacity Needs3. Free Up Internal Resources for more Critical PurposesTop 3 Key Selection Criteria1. Technology Expertise2. Cost3. Flexibility in Structuring Operating Model (offshore, onshore, ...)Top 3 Outsourcing Areas1. Application