Process Management Principles

How to deploy new processes ? Process approach, practitioners attention points, design principles for process documentation and success factors for deploying changes.Process Approach:1. end-to-end performance, with relation to customer requirements2. management of interfaces3. consideration of processes in terms of added value4. continual improvement of processes based on objective

Is your website task-focused?

Three important hints to build more effective intranet websites:1.focus on how content helps people do their jobsbetter. Focus on specific tasks that people do. Isolate howintranet content can make these tasks faster and more efficient.2.become obsessive about metrics, about proving tomanagement that content does actually deliver value.3.keep your website lean and mean.Ideas taken from Gerry